My policy

Your appointment is very important and it is reserved especially for you.

Late arrival and No Shows

There is 15 min late policy. If you are running late, Please contact me. I try to be flexible fitting you in. However, I have other clients to work with and my schedule is usually booked back to back. There will be an occasion that I will need to reschedule you if you are late more than 15 min.

Due to high frequency, if you no call/ no show to your appointment, you will not be able to book future appointments unless you prepay. Same rules apply to very last minutes cancellations (considered no show) as well.

Cancellation

For non-chemical services, 24 hours cancellation notice is required.

For chemical services, 48 hours cancellation notice is required. I understand things come up in last minutes or emergency situation happens. However, last minutes cancellation hurts small business like mine. Failure to give me 48 hours cancellation notice makes me charge you 50% total service fee. Valid credit card information is required to book chemical and some other services.

Please do not bring other guest to your appointment.

My studio is small and only fits you and myself.

Thank you for your continued support. It’s been such a pleasure meeting you all and getting know you more here!

For any services, you have 2 weeks to reach me if you are not happy with the result of service. I will get you in to consult with what and how to fix the problem. Then, I will perform a redo the service for you. I will not be able to give you a refund without seeing a problem.